Privacy Policy imau4u – Your Personal Data Protection

1 Introduction & Privacy Commitment

Imau4u ("we", "Platform") is fully committed to protecting the privacy and data security of every individual who interacts with our platform, whether as a registered member, website visitor, or mobile app user.

This Privacy Policy ("Policy") describes in detail how imau4u collects, stores, processes, uses, and protects your information in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia. By using the imau4u platform, you consent to the data protection practices described in this Policy.

We understand that trust is the foundation of our relationship with you. That is why we have written this Policy in plain, easy-to-understand language — free from confusing legal jargon — so you know exactly what happens with your information.

2 Personal Data We Collect

Imau4u only collects data required to deliver safe, reliable, and effective services. The following are the categories of data we collect:

Data You Provide Directly

• Identity Information: Full name, date of birth, gender, national ID number (MyKad) or passport.
• Contact Information: Email address, mobile phone number, residential address.
• Financial Information: Bank account number, bank name, and account holder name for deposit and withdrawal purposes.
• Verification Documents (KYC): Copies of identity documents, bank statements, and proof of address submitted during the identity verification process.
• Login Information: Encrypted usernames and passwords (we do not store passwords in plain text).

Automatically Collected Data

• Device Data: Device type, operating system, unique device identifier, browser model, and version.
• Network Data: IP address, internet service provider (ISP) name, and approximate location based on IP.
• Usage Data: Pages visited, time spent, in-platform actions, betting history, and transaction records.
• Cookie Data: Session cookies, preference cookies, and analytics cookies as described in Section 6.

3 Purpose of Personal Data Use

Imau4u uses your personal data solely for legitimate and necessary purposes. We will not use your data for any other purpose without first obtaining your additional consent.

• Account Management: Creating, verifying, and securely maintaining your member account.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Identity Verification (KYC): Meeting legal compliance obligations related to anti-money laundering (AML) and age verification.
• Customer Support: Responding to inquiries, resolving complaints, and providing effective technical support.
• Platform Security: Detecting and preventing fraud, unauthorized access, suspicious activity, and security breaches.
• Service Communications: Sending important notifications about your account, transactions, policy changes, and security updates.
• Platform Improvements: Analyzing usage patterns to improve user experience, platform speed, and functionality.
• Marketing (with consent): Sending promotional information and exclusive offers only if you have opted in to receive such communications.

You may withdraw your marketing consent at any time by contacting our support team or through the notification settings in your account.

4 Data Sharing & Disclosure

Imau4u does not sell, rent, or disclose your personal data to third parties for their marketing purposes. However, we may share your data with the following parties in limited circumstances and for legitimate purposes:

Trusted Service Providers

We work with third-party service providers that support platform operations, including payment gateway providers, identity verification services, and technical infrastructure providers. All such providers are bound by strict data protection agreements and may only use your data for purposes we have specified.

Legal Obligations

Imau4u may disclose your data to government authorities, law enforcement agencies, or regulatory bodies when required to do so by court order, warrant, or applicable law. In such circumstances, we will endeavour to notify you in advance where permitted by law.

Business Transfers

Should imau4u be involved in any merger, acquisition, or asset sale, user data may form part of the transferred assets. You will be notified via a prominent notice on the platform before any such transfer takes place.

5 Security & Data Protection

Imau4u continuously invests in security infrastructure to keep your data safe. The technical and organisational security measures we implement include:

• 256-bit SSL/TLS Encryption for all data in transit between your device and our servers.
• Encryption of data at rest for all sensitive data stored in our databases.
• Role-based access control (RBAC) — only authorised personnel may access user data, and only to the extent required for their assigned duties.
• 24/7 security monitoring using automated intrusion detection systems (IDS) and intrusion prevention systems (IPS).
• Regular security audits by our internal security team and independent external auditors.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of protection.

While we implement all reasonable security measures, no system can guarantee 100% absolute security. In the event of a material data breach, imau4u is committed to notifying affected users within 72 hours after a breach is detected, in line with industry best practices.

6 Cookies & Tracking Technologies

Imau4u uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

Essential Cookies (Required)

These cookies are required for core platform functions such as login authentication, session security, and language preferences. The platform cannot operate properly without them and they cannot be disabled.

Performance & Analytics Cookies

We use analytics tools to understand how users interact with the platform — which pages are visited most, where users encounter issues, and how navigation flows can be improved. This information is collected in aggregate and is not used to identify individuals.

Functional Cookies

These cookies save your personal preferences — such as language, time zone, and display settings — so you don't need to reconfigure them each time you log in.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality.

7 Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold the following rights regarding your personal data held by imau4u:

To exercise any of the above rights, contact our privacy team by email at [email protected]. Please include your account number and a copy of your identification document for identity verification purposes before we process your request.

8 Data Retention & Deletion

Imau4u retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal obligations. The following are our general data retention guidelines:

• Active account data: Retained for the duration of the active account period and up to 7 years after account closure, for financial record-keeping and AML compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's taxation and financial regulatory requirements.
• Support communication logs: Retained for 3 years from the date of last interaction.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.
• KYC Documents: Retained for the period specified by the relevant regulatory body, typically a minimum of 5 years after the business relationship ends.

Upon expiry of the retention period, data will be securely deleted or anonymised using procedures that ensure it cannot be recovered.

9 Links to Third-Party Websites

The imau4u platform may contain links to third-party websites or services such as payment providers and game partners. This Privacy Policy does not apply to those third-party websites.

Imau4u is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any third-party website you visit via links from our platform before providing them with any personal information.

10 Changes to This Privacy Policy

Imau4u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any changes take effect immediately upon the updated Policy being published on this website.

For material changes — those that significantly alter how we use your data — we will provide clear notice via your registered email or through a prominent in-platform notification at least 14 days before the changes take effect.

We encourage you to review this page regularly. The "Updated" date at the top of this page always reflects the currently active version of the Privacy Policy. Continued use of the platform after any changes take effect will be considered your acceptance of the amended Privacy Policy.

11 Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. Our privacy team is ready to assist you.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the imau4u platform.

For data protection complaints that cannot be resolved directly with us, you have the right to contact Department of Personal Data Protection (JPDP) Malaysia directly through their official portal.

We aim to respond to all privacy-related enquiries within 3 working days and resolve official data rights requests within the timeframe stated in Section 7.